London Luton Airport implements self-service solutions from Rockwell Collins

Tuesday 14th March 2017

  • Rockwell Collins
  • Luton Airport

First "touchless" bag drop in the UK significantly reducing passenger check-in times

Rockwell Collins recently deployed the first touchless T-Series bag drop in the United Kingdom (UK) at London Luton Airport. The new system streamlines and simplifies the baggage check-in process.

"We're investing £110 million to transform the passenger experience at London Luton Airport," said Kim Kennedy, senior manager of Passenger Services for the airport. "Rockwell Collins' new auto-bag drop terminals are just one example of this investment."

The Luton self-service bag drop from Rockwell Collins employs a two-step approach. Passengers first use their reference number to print a boarding card and/or weigh their bag and print a tag. Once tagged, the luggage is taken to the self-service kiosk and the bag is automatically dispatched. Already in use at several airports around the world, the system has won praise from both customers and staff for improving the passenger experience and significantly improving processing speeds.

Kristian Hanslip, training and delivery manager at Rockwell Collins, said, "On day one, it was fantastic to see the positive reactions of the passengers and staff. Because the system is so simple to use, the ground staff is able to be more customer-centric and proactive. The airport's customers were amazed at the transformation."

The system at London Luton Airport is the UK's first touchless bag drop, as it automatically detects that the tag is attached, the weight is correct and then dispatches the bag without the passenger needing to touch any button or screen.

"Because baggage handling is different depending on the airline and the airport, we work closely with our customers to ensure we create the right approach," said Paul Hickox, head of Airport Systems Sales for Rockwell Collins. "Our overall goal is to help improve each passenger's travel experience."

The new kiosks also are fitted with audio prompts for visually impaired passengers, in addition to availability indicators, so that passengers can immediately see which devices are free. Future plans call for the systems to be updated so passengers can make payments at the kiosks for services such as additional bags, fast-track security and lounge access.

About Rockwell Collins

Rockwell Collins is a pioneer in the development and deployment of innovative aviation and high-integrity solutions for both commercial and government applications. Our expertise in flight deck avionics, cabin electronics, mission communications, simulation and training, and information management is delivered by a global workforce, and a service and support network that crosses more than 150 countries. To find out more, please visit:   www.rockwellcollins.com

Latest News

Air BP

Tuesday 17th October 2017

Air BP invests in fuel system upgrades at Land's End Airport.


Air BP, the international aviation fuel products and service supplier, has completed a series of upgrades and enhancements to the fuel...

Click to read more

Rocket Route

Wednesday 11th October 2017

RocketRoute MarketPlace Goes Beyond Fuel & Handling


RocketRoute is delighted to welcome Air Culinaire Worldwide, Astra Aviation, Universal Private Transport and Osprey Flight Solutions to the...

Click to read more

On the Tarmac

Future of UK Airfields

Wednesday 18th October 2017

Future of UK Airfields


Future of UK Airfields

London / 24 October 2017

The day will be opened by Rt Hon Grant Shapps, MP, with a ministerial address from Lord Callanan, Aviation Minister, Department for...

Click to read more

By continuing to use this site you agree to the use of cookies. For more information and to find out how to change this click here